Brokis at EDC
A trading name of EDC3 Ltd. 

Registered Office
27 Old Gloucester St
London
WC1N 3AX
United Kingdom

Phone: +44 20 3892 4130
info@brokisedc.com

Represented by: James Apichart Jarvis
Company registration number: 16728056
VAT identification number: GB 505325717

Last Updated: February 2026

1. Scope and General Provisions

These terms apply to all contracts between EDC3 Ltd. (“we/us”) and our customers (“you”), whether you are a Consumer (buying for personal use) or a Business/Trade Customer (B2B).

2. Formation of Contract

• Order Placement: Placing an item in your cart and completing the checkout is an offer to buy.
• Contract Commencement: A binding contract is only formed when we issue a formal Order Confirmation and the item is scheduled for production.
• B2B/Proforma: For trade orders via Proforma, the contract is formed once payment is cleared and production is scheduled.

3. Payment Terms

We accept the following payment methods:

• Credit/Debit Cards
• Bank Transfer (BACS/CHAPS)
• Proforma Invoice
• Please note: We do not accept PayPal at this time.

All orders must be paid in full before production commences, unless otherwise agreed in writing for trade accounts.

4.1. Made-to-Order Goods

BROKIS products are made-to-order based on your specific selections (glass colour, finish, dimming type, cable length).

• No Right to Cancel: Under the UK Consumer Contracts Regulations, the right to cancel and the 14-day return rule do not apply to goods made to the consumer’s specifications or which are clearly personalized.

4.2. The Bohemian Precision Guarantee

We are committed to the certainty of your project timeline. Every BROKIS piece ordered through EDC is guaranteed to ship from the production facility within ten (10) weeks of your official Order Confirmation.

• The Commitment: If shipping exceeds this 10-week window, EDC will credit you 5% of the net order value (excluding VAT and shipping) for each full week of delay.
• Maximum Credit: This guarantee is capped at a maximum refund of 20% of the net order value.
• Exclusions: This guarantee applies to standard production delays. It does not apply to delays caused by:
• Unforeseen “Force Majeure” events (e.g., natural disasters, strikes, or global supply chain disruptions).
• Delays in payment or technical sign-offs required from the customer.
• Delays caused by the customer requesting changes to the order after the production schedule has been set.

5. Stock Items & Returns

In the rare instance that you purchase “In-Stock” items, the following applies:

• 14-Day Return Window: You have 14 days from receipt to notify us of a return.
• Condition: Items must be in original, undamaged packaging and have not been installed/wired.
• Deductions: The refund will be the total order value minus all associated shipping fees (both the original delivery and the return transport).

6. Delivery & Shipping

• Timeline: Once production is complete, delivery typically takes 7–14 days.
• Inspection: Upon delivery, you must inspect the glass and components immediately. Any transit damage must be reported within 48 hours with photographic evidence to qualify for a replacement.

7. Warranty & Liability

We provide the standard statutory warranty for manufacturing defects. Since Brokis products involve hand-blown glass, minor bubbles or variations in glass thickness are characteristics of the artisanal process and are not considered defects.

8. Governing Law

These terms are governed by the Laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

Products by BROKIS inspire with unique attention to detail and extraordinary depth of product quality.
As a testament to this quality, upon registration you will receive a 2 year guarantee effective from the date of purchase. With your registration, you consent to the following warranty conditions. 

General terms and conditions

1. Upon successful registration, BROKIS offers an extended warranty to end customers based on these terms and conditions for all lighting. This extended guarantee is linked to regular information about developments pertaining to the topic of lighting, new products and technological innovations from BROKIS.
2. The warranty requires a registration of the lighting with complete customer information via an online registration conducted by the end customer within the statutory guarantee period of 24 months following the purchase.
3. The warranty is granted on the basis of prompt reporting of the identified defect. The claim must be made within 2 weeks after determination of a manufacturing and/or material defect and with submission of the purchase receipt. BROKIS then allows itself a reasonable time to evaluate the product. If the product must be returned to BROKIS for this, then this will be handled on behalf of the customer. Should any doubts arise regarding the claimed defect or that the alleged defect can be attributed to one of the manufacturing and/or material defects covered by this guarantee, the customer bears the burden of proof that the defect exists and/or the causality is a manufacturing and/or material defect covered by this guarantee; the customer is responsible for providing appropriate evidence.

Scope of the warranty

1. The warranty extends to material, construction and/or manufacturing defects and applies to the entire product incl. functional failure of the LED and other wear parts.
   Dirt and defects due to acts of nature as well as mechanical damage such as damages incurred during transportation are not covered by the warranty. Installation terminates the right to claims for optical defects of the goods.
2. The warranty requires that the following conditions are met:
   – Intended installation and intended use of the products are in accordance with the respective product and usage specification stipulated in the installation instructions.
   – Limits for external factors of influence such as room temperature and voltage may not be exceeded.
   – No modifications may be made to the product that make it deviate from its condition at delivery; the products must be installed as per the instructions and only by a specialised electrician.
   – Bulbs must comply with the applicable IEC standards and only those bulbs may be used that are expressly specified for operation (installation instructions).
   – Maintenance requirements are complied with by specialised technicians.
   – Bulbs are to be replaced immediately at the end of their life.
3. The warranty does not cover: 
   – normal wear and tear or software errors 
   – intentional or negligent damages by the customer or third party 
   – settings that change due to wear and tear, fatigue or dirt 
   – deviations of the product from its description or specifications in our catalogues or other marketing materials; 
   – and goods and products from other manufacturers that we distribute.

Services

1. If, after evaluating a product presented as a warranty claim, it is determined that it exhibits the defects claimed and these are covered by the warranty declaration, BROKIS has the option to either repair the defect; replace the product with one similar in form or value chosen by us; or refund the purchase price.
2. When a replacement product is provided, deviations from the original product due to further technical developments, as well as slight deviations in design and characteristics are reserved.
3. BROKIS assumes no liability beyond this guarantee. In particular, within the scope of this warranty, BROKIS is not liable for any indirect damages, special or consequential damages, financial losses including the loss of actual or expected profits, interest, income, expected savings or business dealings, injuries to goodwill and damages of any kind occurring to third parties.
4. The rendering of warranty service does not result in an extension of the guarantee period. Replacement products or parts are covered by the guarantee to the extent that they do not exhibit any manufacturing and/or material defects for the time remaining in the applicable guarantee period for the product that was replaced or in which it is installed. 
5. The liability from this warranty is limited to the purchase price of the affected product. It is liable in the second degree with regard to other legal grounds.
6. A claim to additional or services or payments above the actual amount of damage cannot be derived from this warranty.
7. The customer may only transfer the warranty or his rights based on it with BROKIS’s written approval. Third parties do not have the right to enforce a provision included in this warranty.

Final provisions

The legal warranty rights remain unaffected and are applicable regardless of the warranty. This also applies to claims against the BROKIS partner and/or installer. 
The legal relationship in connection with the guarantee is exclusively subject to Czech law to the exclusion of the UN Purchase Law. 
Prague is the place of jurisdiction for all disputes arising from the warranty declaration.